Data Privacy Policy

Who We Are

Tanzania Memories Tours is a licensed and registered safari and travel company based in Arusha, Tanzania. We offer tailor-made safari experiences, mountain trekking, and cultural tours across Tanzania.

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Information We Collect

We collect information to provide you with exceptional travel services and to improve your experience with us. This includes:

A. Personal Information
When you submit a booking request, inquiry, or communicate with us, we may collect:
– Full name
– Contact details (email, phone number)
– Nationality and date of birth

 – Passport information (for flight and permit arrangements)

– Travel preferences, interests, and dietary requirements

– Emergency contact details

– Payment information (handled via secure third-party providers)

B. Technical and Usage Data

When you visit our website, we may automatically collect:

– IP address

– Browser type and version

– Device type and operating system

– Pages visited, time spent, and referring URLs

– Cookie identifiers

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How We Use Your Information

We use your personal data for the following purposes:

– To respond to inquiries or requests

– To process and manage your safari booking

– To personalize your travel experience

– To send booking confirmations, itineraries, and updates

– To comply with legal and regulatory obligations

– For internal business analytics and website improvement

– To send occasional marketing emails (only with your consent)

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Legal Basis for Processing (If Applicable)

Where required by law (e.g., under GDPR), we rely on the following legal bases:

– Consent: For sending marketing communications

– Contractual necessity: To deliver travel services as per your booking

– Legal obligations: For compliance with immigration or tax authorities

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How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your data with:
– Safari lodges, camps, airlines, and transport partners (to fulfill your booking)
– Trusted third-party service providers (e.g., payment processors, CRM tools)
– Legal or government authorities (where required by law)
– IT and website support providers (under strict confidentiality agreements)

All third parties are contractually obligated to protect your data and only use it for agreed purposes.

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International Data Transfers

If you are located outside Tanzania, your information may be transferred to and stored in Tanzania or other countries where our service providers operate. We take appropriate safeguards to ensure your data remains protected.

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Data Retention

We retain personal data only as long as necessary:
– To fulfill your travel booking
– To comply with legal and accounting obligations
– For internal record-keeping

After this period, your data will be securely deleted or anonymized.

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Data Security

We take appropriate technical and organizational measures to safeguard your personal data, including:
– SSL encryption on our website

– Secure data storage and backups
– Access controls for authorized personnel only
– Partnering with PCI-compliant payment providers

However, no method of transmission over the Internet is 100% secure. We encourage you to take precautions such as using strong passwords and logging out after use.

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Your Rights (EU & Global Privacy Laws)

Depending on your location, you may have the following rights:
– Right to access the personal data we hold about you
– Right to request correction of inaccurate data
– Right to erasure (in certain circumstances)
– Right to restrict or object to processing
– Right to data portability
– Right to withdraw consent at any time (for marketing)

To exercise these rights, contact us at: info@tanzaniamemoriestours.com

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Cookies and Tracking Technologies

Our website uses cookies to:
– Enhance your browsing experience
– Analyze website traffic and usage patterns
– Personalize content and offers

You can modify your browser settings to refuse cookies, but some site features may not function properly.

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Marketing Communications

With your explicit consent, we may send you newsletters, special offers, or safari updates. You can unsubscribe at any time by clicking the link in our emails or contacting us directly.

Children’s Privacy

Our services are not intended for children under 16. We do not knowingly collect data from minors. If we learn we have collected data from a child without parental consent, we will delete it promptly.

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Third-Party Links

Our website may contain links to external websites (e.g., partner lodges or tourism boards). We are not responsible for the privacy practices of those third parties. Please review their privacy policies separately.

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Changes to This Policy

We may update this Privacy Policy from time to time. Any significant changes will be posted on this page, and the effective date updated accordingly. We encourage you to review this policy periodically.

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Contact Us

If you have questions about this Privacy Policy or how your data is handled, please contact:

Tanzania Memories Tours
Address: Arusha, Tanzania
Email: info@tanzaniamemoriestours.com
Phone: +255 738 458 462
Website: www.tanzaniamemoriestours.com